Products you purchase are all digital and will be received via email. If you don't see the email within 15 minutes of your payment processing, don't forget to check your Spam/Junk Mail folder, or other tabs if you are using Gmail.
We love hearing from you! Got a question, shoot us a note. Want to share photos of finished projects? Yes please! It's never a bad things to get photos of beautiful quilts! There is a change photos sent into us may be featured our Instagram.
Just know that sometimes it takes 24-78 hours for us to get back to you,
and we don't generally work on weekends.
As for your privacy & safety. We do our best to protect it. No customer lists are sold, and if you don't want to get emails from us, you'll always have the option to opt out. We are selling digital products, so you will at least receive one email from us after your purchase was completed successfully.
We use a third-party payment processor, so we never have access to your payment information (other than if it went through or not) and where we have to submit the collected taxes to..
- Credit Cards
What file types/machines are your files formatted for?BQM -- Bernina CQP -- CompuQuilter DXF -- AutoCad File HQV -- HQ Pro-Stitcher IQP -- IntelliQuilter LDF -- Library File SVG -- Scalable Vector Graphics PAT -- ABM Innova PLT -- HPGL Plotter File QCC -- Quilt EZ QLI -- Statler Stitcher SSD -- SideSaddle TXT -- PC Quilter
Can I return the design I've purchased?Because this is a digital product, once you have purchased the design it is yours and cannot be returned. If you have a problem with the design, please reachout to us at email@example.com and we'll work with you to resolve that issue.
How long do I have to download my purchase?The link to the product you have purchased, that you receive by email, will be active for 30 days. If you have a problem downloading it, we do not expect you to repurchase the same design. Shoot us a message by the Contact Us page on this site and we'll get back to you with a solution. Please include your name and the email address you used to purchase the product.